Privacy Policy

Texas Lone Star AC & Heating LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request service or schedule an appointment
• Contact us via phone, email, or contact forms
• Sign up for our newsletter or promotional communications
• Submit reviews or testimonials

Personal information may include:

• Name and contact information (address, email, phone number)
• Service address (if different from billing address)
• Payment information (processed securely through third-party payment processors)
• HVAC system details and service history
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and links clicked
• Referring website or source
• Date and time of visit

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC services
• Schedule appointments and coordinate service visits
• Process payments and maintain service records
• Communicate with you about services, appointments, and promotional offers
• Respond to your inquiries and provide customer support
• Send service reminders and maintenance notifications
• Improve our website and customer experience
• Comply with legal obligations and protect our rights
• Prevent fraud and enhance security

How We Share Your Information

We may share your information in the following situations:

• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, scheduling software, or email communications
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others
• With Your Consent: We may share information for any other purpose with your consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure server infrastructure and encrypted data transmission
• Limited employee access to personal information
• Regular security assessments and updates
• Secure payment processing through certified third-party processors

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Service records are maintained for warranty purposes, legal compliance, and to provide ongoing service. You may request deletion of your information by contacting us, subject to our legal obligations to retain certain records.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your information
• The right to opt-out of marketing communications
• The right to restrict or object to certain processing of your information

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our website and your experience.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this privacy policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Your Consent

By using our website and services, you consent to our privacy policy and agree to its terms.